What we do — NAB Change Consulting

Programme and transformation delivery

Turning transformation ambition into real delivery.

Experienced programme and transformation leadership to mobilise and deliver complex initiatives. We establish the governance, plans, teams, decision-making and delivery disciplines required to turn ambition into action, while working through the inevitable complexity and challenges along the way.

Our experience spans major digital and technology programmes, customer transformation, operating model implementation, organisational change, integration and enterprise-wide transformation.

We don't simply advise from the sidelines. We work alongside your teams to deliver.

Operating model and organisation design

Building an organisation capable of delivering the strategy.

We work closely with leadership teams to translate strategy and transformation ambition into practical organisational design — defining and implementing the structures, roles, accountabilities, governance, processes, capabilities and ways of working required for the future.

This can include target operating model design, organisation design, roles and accountabilities, governance and decision-making, processes and ways of working, capability requirements, workforce transition, and implementation and embedding.

Our focus isn't simply designing the future state. We help organisations make the transition to it.

Change, culture and organisational capability

Making change work for the people who need to deliver it.

We help organisations understand what transformation means for their people and create the conditions for successful adoption — connecting organisational change with culture, capability and the realities of how people work.

Our work can include change strategy and planning, change impact assessment, leadership alignment, stakeholder engagement, communications, culture and behavioural change, business readiness, skills and capability assessment, knowledge transfer, adoption and benefits realisation.

Our goal is to leave organisations more capable, not more dependent on consultants.

Technology, customer and colleague transformation

Connecting transformation to the people and outcomes that matter.

Technology only creates value when people use it effectively and it improves how the organisation operates. We deliver the business and organisational change surrounding major technology and digital transformation.

Our experience includes CRM and enterprise systems, customer portals, field-service technology, digital enablement, process transformation and new ways of working — connecting implementation with operating model, processes, customer and colleague experience, skills, behaviours and adoption so investment translates into meaningful outcomes.

Transformation Change Partner

End-to-end support to shape, deliver and embed complex transformation.

For organisations undertaking significant technology, operating model or organisational transformation, NAB provides the leadership and delivery capability required to turn ambition into measurable results. We work alongside executive and programme leadership to shape the transformation, mobilise delivery, build the right team and drive implementation.

Critically, we connect areas that are too often managed separately: programme delivery, operating model, organisation design, leadership, culture, capability, change and adoption. Depending on your transformation, our role can span transformation strategy and mobilisation, programme and delivery leadership, governance and planning, target operating model development, organisation design, process and ways-of-working design, change strategy and delivery, leadership alignment, engagement and communications, culture and behavioural change, skills development, business readiness, adoption, benefits realisation and transition into business as usual.

We build the team around the transformation. We first understand the outcomes you need to achieve and the expertise required to deliver them, then bring together the right combination of NAB leadership, specialist consultants and your internal teams — giving you the expertise and capacity to deliver while maintaining clear accountability and senior oversight.

And our role doesn't end at go-live. We work with leaders and internal teams to embed the structures, behaviours, skills, knowledge and ways of working required to sustain the transformation.

The goal isn't simply successful implementation. It's an organisation capable of sustaining and building on the change after we leave.

Discuss your transformation

Transformation Mobilisation & Health Check

Know what it will take to deliver successfully.

Major transformations often move into delivery before leaders have a complete picture of what will actually be required to make them successful. The ambition may be clear. The technology may have been selected. The programme may already be underway. But important questions remain:

Is the programme set up to deliver? Is the future operating model clear? Are leadership and governance aligned? Do we understand the organisational and people impacts? Do we have the skills and capability required? Where are the greatest risks to delivery, adoption and benefits?

Typically delivered as a focused engagement, our independent assessment can cover transformation objectives and outcomes, programme maturity and delivery health, governance and decision-making, operating model implications, organisation design, organisational and people impacts, leadership alignment, the stakeholder landscape, culture and behavioural implications, change capacity, skills and capability requirements, business readiness, adoption risks, programme and change capability, and competing organisational priorities.

We turn the findings into a clear, prioritised roadmap showing what needs to happen, where the major risks sit and what capability is required. Where additional support is needed, NAB can then help mobilise and deliver the programme.

Talk to us about a Health Check