Premium fees, junior teams
Big consultancies charging director rates while sending people still learning the job — driving up cost and stretching timelines with every extension.
Real transformation. Impactful delivery. Sustainable change.
NAB Change Consulting partners with organisations and leadership teams to shape, mobilise and deliver complex transformation. We combine programme delivery, operating model and organisation design, change, leadership, culture and capability to turn transformation ambition into measurable outcomes.
And we don't stop at implementation. We build the skills, knowledge, behaviours, leadership capability and ways of working needed to make change stick — so your organisation keeps succeeding long after the programme has ended.
Technology and digital · Operating models and organisation design · Customer and colleague experience · Culture and capability
Why we exist
From change management expert to leading transformation, L&D and culture — and years working alongside the big consultancies and recruiters — the same pattern kept appearing:
Big consultancies charging director rates while sending people still learning the job — driving up cost and stretching timelines with every extension.
The same methodology rolled out on every programme, in every organisation — as if your capabilities, norms, culture and ways of working didn't exist.
Recruiters placing people who impress on paper and in interview, then struggle on a live programme — because neither tells you what it takes to land change.
The cost isn't just money and time. It's people — customers getting a worse service, and colleagues dreading how change lands on them.
“I stopped waiting for the industry to change and built the practice I kept wishing I could hire — senior specialists who learn your organisation first, blend in, build your capability, and get the job done.”
NAB was created to bridge the gap between transformation ambition and what it takes to actually deliver it. We operate through a senior-led model, bringing trusted transformation specialists, expert practitioners and trainers together around the particular needs of each engagement. Most importantly, we believe successful transformation should leave an organisation stronger — delivering real outcomes while transferring knowledge, developing people and embedding the capability to sustain them.
What we do
Transformation isn't successful because a strategy has been agreed, a new system has gone live or a programme has reached its end date. It succeeds when the organisation can deliver the change, operate differently, build the right capabilities and sustain the benefits. Our work connects four critical dimensions of successful transformation — the pieces too often managed separately.
Turning transformation ambition into real delivery.
Experienced programme and transformation leadership — the governance, plans, teams and delivery disciplines required to turn ambition into action.
We don't advise from the sidelines. We work alongside your teams to deliver.
Building an organisation capable of delivering the strategy.
Target operating models, organisation design, roles and accountabilities, governance, processes, ways of working and workforce transition.
Our focus isn't simply designing the future state. We help you make the transition to it.
Making change work for the people who need to deliver it.
Change strategy, impact assessment, leadership alignment, engagement, communications, culture, readiness, skills, adoption and benefits realisation.
Our goal is to leave organisations more capable — not more dependent on consultants.
Connecting transformation to the people and outcomes that matter.
The business and organisational change around major technology programmes — CRM and enterprise systems, portals, field-service technology and digital enablement.
We connect the technology with the operating model, processes, experience, skills and adoption.
Four ways to work with NAB
From end-to-end transformation delivery to targeted capability building — four flexible ways to access our expertise.
End-to-end support to shape, deliver and embed complex transformation.
We work alongside executive and programme leadership to shape the transformation, mobilise delivery, build the right team and drive implementation — and our role doesn't end at go-live.
Explore the Change Partner model →Know what it will take to deliver successfully.
A focused, independent assessment of whether your programme is genuinely set up to deliver — turned into a clear, prioritised roadmap of what needs to happen and where the risks sit.
Explore the Health Check →Experienced transformation specialists when you need them.
A trusted network of proven specialists selected around the needs of your programme — with the right combination of experience, expertise and cultural fit. The work determines the team, not the other way around.
Explore capability on demand →Build the skills, knowledge and behaviours you really want to land.
Engaging, practical learning designed around the outcome you're trying to achieve — leadership, customer experience, AI readiness, agile, sponsorship, change leadership and more. Application, not attendance.
Explore learning programmes →The NAB approach
Our approach connects ambition with practical delivery and sustainable organisational capability. No two organisations are set up for change the same way — so we start with yours: its capabilities, norms, culture and ways of working.
We start with the outcomes — your strategy, ambition, organisational context, customer and colleague needs, and what success needs to look like.
We help define what needs to change — operating model, organisation design, processes, governance, technology, capabilities, culture and leadership.
We turn ambition into an executable programme — roadmap, governance, leadership alignment and the programme and change capability to deliver it.
Where transformation becomes real. We work alongside leaders and teams to drive delivery, solve problems, make decisions and maintain momentum.
We help people develop the skills, knowledge, mindsets and behaviours to succeed — so implementation becomes adoption, and adoption becomes normal practice.
We transfer knowledge and ownership, measure adoption and outcomes, and strengthen internal capability. Not dependency — lasting capability.
Why NAB
Complex transformation requires more than frameworks, presentations and recommendations. It requires people who can move comfortably between the boardroom, the programme environment and the frontline — connecting strategic ambition with what actually needs to happen.
Understanding the bigger organisational and commercial picture behind transformation.
Practitioners who work alongside your teams, solve problems and take responsibility for making things happen.
Connecting transformation with the structures, roles and ways of working required for the future.
Working closely with leaders to create alignment, make decisions, remove barriers and visibly lead.
Understanding what transformation means for people and creating the environment for adoption.
Expert-led learning that turns skills, knowledge and behaviours into practical experiences people apply.
The right practitioners brought together around each challenge — not a predetermined consulting model.
Building internal capability so organisations are stronger and increasingly self-sufficient.
Our work
Across housing, charity and volunteering, financial services, telecoms, professional services and local government — programmes where success required the alignment of strategy, delivery, organisation, leadership and people.
Full TOM redesigns — roles, ownership, structures and governance from exec level down — including one requiring buy-in from around 40,000 volunteers.
Sales, Marketing and Field Service rollouts delivered in agile models, with the process redesign and adoption work that makes them land.
Case management implementation and contact management rolled out to 600 colleagues with 100% adoption — a behaviour shift, not just a system change.
Digital self-service and field-force tools with high adoption, already delivering cost and efficiency savings.
Repairs transformation and scheduling for housing providers — the systems, data and operating-model change that improve repairs performance.
HR systems and Workday finance implementations, with the consultation, re-skilling and restructuring handled properly.
Integration programmes bringing two organisations together — structures, people and ways of working, not just legal entities.
Culture and behaviour programmes across whole colleague bases, and in-house change capability built from nothing.
Programmes stood up from scratch — and struggling delivery set-ups turned around, including replacing a failing delivery-partner model with a high-performing in-house team.
Leadership development, sponsorship capability, CX skills and coping-through-change programmes delivered across whole organisations.
Every case study we share answers four things: the challenge — what needed to change and why; our role — what responsibility NAB took; what we delivered; and the impact — what changed because NAB was there, evidenced through adoption, outcomes, capability built, costs reduced, time saved and benefits realised.
Capability on demand
Transformation leadership, programme and project delivery, PMO, change management, operating model and organisation design, business architecture and analysis, testing, communications, learning and business readiness — the work determines the team, not the other way around.
Explore the roles we provide →We only work with the best. If you have a proven delivery background in transformation and change — and the results to show for it — we'd like to hear from you.
Our promise
Give your change the right conditions — clear sponsorship, honest engagement and the support it needs — and we commit to delivering it well. We'll name those conditions on day one, and we'll tell you straight if they slip.
Let's talk
Whatever the starting point, we start with the outcome. Tell us what you're trying to achieve — and we'll tell you honestly what it will take to make it happen.
You might be…
A senior practitioner replies — not a sales team. No pitch decks, no land-and-expand. Just the right pieces.
Prefer email? Write to hello@nabchangeconsulting.com