Premium fees, junior teams
Big consultancies charging director rates while sending people still learning the job — driving up cost and stretching timelines with every extension.
Change and transformation, done properly
NAB Change Consulting is a specialist change and transformation practice. We learn how your organisation really works, then bring exactly the people and approach it takes to deliver — at around half the cost of a big consultancy.
Digital transformation · CRM and new systems · Org design and operating models · Culture and capability
The problem we lived
From change management expert to leading transformation, L&D and culture — and years working alongside the big consultancies and recruiters — the same pattern kept appearing:
Big consultancies charging director rates while sending people still learning the job — driving up cost and stretching timelines with every extension.
The same methodology rolled out on every programme, in every organisation — as if your capabilities, norms, culture and ways of working didn't exist.
Recruiters placing people who impress on paper and in interview, then struggle on a live programme — because neither tells you what it takes to land change.
The cost isn't just money and time. It's people — customers getting a worse service, and colleagues dreading how change lands on them.
“I stopped waiting for the industry to change and built the practice I kept wishing I could hire — senior specialists who learn your organisation first, blend in, build your capability, and get the job done.”
What we do
Whatever shape your change takes — digital transformation, new systems, org design and restructures, operating model redesign, customer experience or culture — these are the pieces we bring, including the people themselves when that's the gap.
From small teams to 600-colleague rollouts to national and global adoption — we've got it covered, with real, proven customer and colleague adoption results, where people genuinely enjoy the experience of change and thrive and grow through it.
True tailored PMO and governance, RAID management, programme management and frameworks, agile delivery set-up, and proper change and project management discipline — from decision all the way through to adoption and benefits realisation.
Governance models built from nothing — RAID, benefits, change control and decision forums from delivery teams to board, built to the highest audit standards.
Building the sponsorship capability of executives, directors and heads of service — so change is owned at the top, not just administered.
Change capability built from scratch, training programmes and coping-through-change skills that outlast our engagement — capability transferred, not dependency created.
Benefits defined, tracked and reported to board level — so the value of your change is demonstrated, not just promised.
Just need a gap filled, not a full engagement? We draw on a broad network of proven change and transformation practitioners we've worked alongside ourselves, and match them to what your programme actually needs — not a keyword search through a stranger's database.
Programmes we've delivered
Across housing, charity and volunteering, financial services, telecoms, professional services and local government — these are the programmes our practitioners have led end to end.
Full TOM redesigns — roles, ownership, structures and governance from exec level down — including one requiring buy-in from around 40,000 volunteers.
Sales, Marketing and Field Service rollouts delivered in agile models, with the process redesign and adoption work that makes them land.
Case management implementation and contact management rolled out to 600 colleagues with 100% adoption — a behaviour shift, not just a system change.
Digital self-service and field-force tools with high adoption, already delivering cost and efficiency savings.
Repairs transformation and scheduling for housing providers — the systems, data and operating-model change that improve repairs performance.
HR systems and Workday finance implementations, with the consultation, re-skilling and restructuring handled properly.
Integration programmes bringing two organisations together — structures, people and ways of working, not just legal entities.
Culture and behaviour programmes across whole colleague bases, and in-house change capability built from nothing — with a mentoring model that keeps the knowledge in-house.
Roles we offer
Every practitioner we bring has delivered on a live programme we know — matched to your programme's reality, not to a keyword search. That saves you the time, cost and waste of finding out the hard way.
Directors who combine strategy, governance, change and delivery under one accountable lead.
Programme managers who own multi-workstream delivery — budget, schedule, dependencies and vendors.
Project managers who deliver against plan and keep governance genuinely useful, not performative.
Change leads and managers who take programmes through to genuine adoption, front line to board.
Trainers who build real capability — from system training to coping-through-change and leadership skills.
Specialists who win hearts and minds — comms strategy, champions networks and workshops that shift opinion.
We only work with the best. If you have a proven delivery background in transformation and change — and the results to show for it — we'd like to hear from you.
Grow your own career
Not every conversation is about a programme — sometimes it's about your own next step. We make time for that too.
Straight-talking, practical mentoring from someone who's walked the path from change practitioner to transformation director — built around unlocking your own career pathway, not a generic template.
Coaching support for the real challenges of a live programme — confidence, stakeholder pressure, difficult conversations — from someone who's been in the room, not just studied it.
If 1:1 mentoring or coaching sounds like what you need, get in touch — no pitch, just a conversation about where you want to go next.
How we work
No two organisations are set up for change the same way. That's why the first thing we deliver is understanding.
We get under the skin of your organisation — its capabilities, norms, culture and ways of working — before recommending anything.
Right size, right approach, right people. We shape the engagement to your change, not to a framework we sell everywhere.
We blend into your teams, deliver alongside them, and build the capability that means the change lasts after we've gone.
Our promise
Give your change the right conditions — clear sponsorship, honest engagement and the support it needs — and we commit to delivering it well. We'll name those conditions on day one, and we'll tell you straight if they slip.
The next chapter
A conversation costs nothing and commits you to nothing. Tell us what you're trying to change, and we'll tell you honestly what it will take — even if the answer is "you don't need us for all of it".
Prefer email? Write to hello@nabchangeconsulting.com