Our Projects
NAB Change Consulting helps all clients not only reach, but exceed their goals. Our experience helps us tailor every aspect of change delivery to the Organisation or individual person's specific needs. We understand those needs through extensive change analysis and collaboration. No great change can be achieved without a deep understanding of what you are trying to change, what works and what doesn't for that entity. Collaboration alongside great skilling and preparation is essential for the successful transition from strategy, to plan, to action, to measurement of benefits. Learn about some of our past projects below, and get in touch to see what we can do for you.
Merger between two top tier Organisations, leading on the integration of people related aspects
Bringing people structures, practices, policies, capabilities, departments and core people services, communications, brand, leadership and values together. Then, defining and shaping the new Organisation's Design, Development and Culture with Leadership and managing that change end to end.
Culture Change
Working with Leadership teams to define their desired Organisational culture and implementing the change it through new ways of working, performance, leadership, skills, communications, people processes and values implementation. This included equality and diversity, talent management and wellbeing as part of the desired culture, common areas Organisations want to prioritise but find it difficult to make it part of the culture aka " the way we do things".
Customer Experience Improvement
We have delivered many small and large scale customer experience programmes. From behaviour, to customer service skills, to building great teams, leadership, improving performance and quality, customer journey mapping, driving action plans, building successful contact centres, driving use of insight, embedding a better way of doing things across all services, embedding service principles, driving a customer experience focussed culture and introducing new customer experience tools and products.
Leadership Development Programmes
We have delivered multiple leadership development programmes. Starting with insight we build a picture of what the Organisation needs, identify learning needs within the leadership team and build bespoke blended programmes tailored to both the individuals and the leadership team as a whole to drive real sustainable success.
Please get in touch to discuss how our talented team can help you achieve results that matter.